Revenue tax portal continues to face glitches; Sep 15 deadline to Infosys attracts to an in depth


The brand new earnings tax e-filing portal, which was unveiled with a lot fanfare, shouldn’t be fully glitch-free even because the deadline set by the federal government for Infosys to repair the issues expired on Wednesday.

Tax specialists, who use the portal for varied features, stated the web site continues to face a number of glitches.

Even after over three months of the portal’s launch, customers are unable to submit rectification for returns filed, examine refund standing and file refund reissue request. They’re additionally unable to see ITRs filed previous to Evaluation Yr (AY) 2013-14.

The brand new e-filing portal,, was launched on June 7. It had a bumpy begin because the day of its launch, with taxpayers and professionals reporting glitches and difficulties in its functioning.

Infosys was in 2019 given the contract to develop the portal.

The finance ministry had on August 23 “summoned” Infosys CEO Salil Parekh to elucidate why points continued to plague the portal.

Finance Minister Nirmala Sitharaman, within the assembly with Parekh, expressed “deep disappointment” over persisting glitches and gave him time until September 15 to resolve all the problems.

Infosys and the earnings tax division didn’t reply to queries despatched by PTI on the matter.

Nangia & Co LLP accomplice Shailesh Kumar stated the federal government has indicated it’s conscious of the portal’s persistent challenges when it prolonged the return submitting deadlines by three months.

Nevertheless, there may be real hardship for taxpayers who’ve paid self evaluation tax however aren’t in a position to file ITR attributable to portal points. They’re nonetheless required to pay curiosity at 1 per cent per 30 days (besides senior residents who’ve paid whole taxes by July 31) for delay in submitting the ITR.

The federal government ought to give waiver of curiosity to these taxpayers who’ve already paid their whole tax legal responsibility, in the event that they file their ITR inside prolonged time restrict of December 31, he stated.

“The portal remains to be evolving with adjustments in modules of e-filing of ITR kind. On some days, the portal works tremendous, on another days, it faces technical glitches in among the modules.

“Despite the fact that the functioning has improved over previous few weeks, however nonetheless issues persist making it tough for some taxpayers whereas submitting the ITR,” Kumar added.

Tax and consulting agency AKM World’s Director- Tax and Regulatory, Sandeep Sehgal stated although there may be some enchancment within the portal now, there are nonetheless many issues.

These embrace ITRs filed previous to AY 2013-14 nonetheless not being accessible, no auto inhabitants of Type 16 in case of wage earnings, no choice accessible for any rectification on-line, and even the excellent demand shouldn’t be seen in some instances.

Additional, refund standing shouldn’t be accessible in some instances and grievances filed on previous portal haven’t been up to date on the brand new portal, he stated.

Moreover, in instances the place TDS was not claimed earlier and had been proven as unclaimed and carried ahead to the following yr whereas submitting the final yr’s return within the previous portal, now whereas claiming the unclaimed TDS throughout submitting for FY 2020-21, the portal shouldn’t be permitting this.

It reveals the error as “prohibit the declare of TDS to the extent of gross earnings proven”, which successfully results in cost of earnings tax twice on the identical quantity of earnings for FY 2019-20 and FY 2020-21.

“There are additionally points in validating financial institution accounts. Many orders on the portal can’t be downloaded attributable to ‘server points’. Furthermore, the processing pace of the portal is gradual,” Sehgal added.

BDO India Accomplice – Tax & Regulatory Providers, Amit Ganatra stated submit the August 23 assembly, seen progress has been made on the functioning of the web site. Nevertheless, the location remains to be reported to be gradual.

There aren’t any tax return varieties at present accessible for firms, partnerships/LLPs. Moreover, there are points with registering and importing of digital signatures.

“…situations have additionally been seen the place sure orders uploaded not too long ago on the brand new tax portal by the tax authorities aren’t downloadable because of the portal’s server points and there are points with submitting of adjournment in ongoing evaluation instances, as effectively. It’s anticipated that such points will get resolved rapidly,” Ganatra added.

Itemizing out the glitches within the portal, trade chamber PHDCCI’s Chairman Direct Taxes Committee Mukul Bagla stated ‘response to excellent demand’ performance shouldn’t be working, ITR-2 and three can’t be filed, and when e-verifying return by way of internet banking, a loop is getting created between the financial institution web site and the portal.

In a press release on September 8, the earnings tax division had stated various technical points on the portal are being progressively addressed and 1.19 crore ITRs for 2020-21 fiscal yr have been filed.

Giving updates of actions carried out by taxpayers on the portal, the I-T division stated over 8.83 crore distinctive taxpayers have logged in to the portal until September 7, 2021 with a every day common of over 15.55 lakh in September 2021.

The finance ministry has already prolonged the due date of submitting tax returns and associated varieties for all taxpayers. It has additionally relaxed the requirement for obligatory utilization of digital signatures in sure instances.

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